GENERAL INFORMATION

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SCHOOL REGULATIONS
Registrations for all services provided by Tuscany Language Academy are subject to the General Sales Conditions attached hereafter.

General Sales Conditions

STUDY HOLIDAYS

National Holidays

  • TLA does not hold classes on the national holidays.
  • Missed lessons will not be compensated or made up for.

Visa Support

  • TLA cannot apply for visas on behalf of students.
  • However, the school can supply students with the documentation required to support visa application.

Flights and Airport Transfer

  • TLA does not book flights and airport transfers for students.

Travel Insurance

  • TLA recommends you purchase in advance an international insurance plan which covers not only your health care costs but also any loss of your personal belongings.

Terms & Conditions

  • For course reservations, TLA requires a 30% deposit to be paid immediately by bank transfer upon Registration Confirmation.
  • To complete the Registration, each participant must return the following documents by email to TLA: the Registration Form to be signed and the Deposit Receipt.
  • The balance of 70% must be paid no later than 60 days after the course start date.
  • For course reservations within 60 days of the start date, TLA requests the whole payment (100%) for Registration Confirmation.
  • In case of different language level of the participants, TLA may decide to divide the course into smaller groups, reducing its duration, as indicated in the Price List available on our STUDY HOLIDAYS page.

Course Cancellation Policy

  • For cancellations due to the lack of any type of entry documents to the Country, the participant must send written notice to TLA along with relevant supporting documentation at least 60 days prior to the course start date. Upon receipt of the relevant supporting documentation, TLA will refund 100% of the amount received.
  • For cancellations not due to missing entry documents, TLA does not refund the amount paid by the participant which is valid for a new course within the next 12 months.
  • For cancellations less than 60 days prior to the arrival date, TLA does not refund the amount paid by the participant which is valid for a new course within the next 12 months.
  • In all cases, TLA does not refund any expenses incurred, bank charges or exchange rate difference.

Termination

  • No refunds are made by TLA after the start of the course.

Accommodation

For accommodation facilities (i.e. homestay, shared apartment …) working with TLA, please note that:
  • Hosts are totally independent of our school. TLA is only an intermediary between the applicant and the host. The school is therefore relieved of any responsibility or problems that may arise during the stay.
  • In exceptional circumstances, TLA also reserves the right to change the preferences indicated for accommodation if they are no longer available.
  • For all accommodations: a deposit of € 100,00 is requested to have a copy of the keys to the apartment. The deposit can only be paid in cash upon your arrival and will be returned to you upon your departure when you give back the keys.
  • Room cleaning and linen change: € 75,00 one-time fee.
  • In Homestay: room cleaning and linen change is made every 2 weeks.
  • In Shared Apartment: room cleaning and linen change is made only once upon departure.
  • Breakfast and meals are included in half board only.
  • Kitchen is not available for own use.
  • All rooms are non-smoking.
  • The WiFi service is available in most homes.
  • Families are located in the City Center or in close proximity (within 15 to 20 minutes walk from the school).
  • Housing check-in: accommodation is available from 2.00 pm on Sunday before the course starts until 10.00 am on Saturday after the course ends. For arrivals after 10.00 pm, there is an extra charge of € 25,00. Different arrival or departure dates are to be communicated.
  • Transfer to apartment is not included.

Italian National Tourist Board (ENIT)

Before you leave for a Study Holiday, go to the Italian National Tourist Board web site (https://www.italia.it/en) to get more information about visa, transportation and more.

Orientation Booklet on Arezzo

To help all participants better plan for their Study Holiday, we have prepared an Orientation Booklet on Arezzo for download.

TUSCANY LANGUAGE ACADEMY

TLAcademy S.r.l.

Via Fonte Veneziana, 6

52100 Arezzo (Italy)

P.IVA: 02369110511

PEC: tlacademy@pec.it

I NOSTRI CONTATTI

Tel: (+39) 0575 370366

Orari: dal lunedì al venerdì, 9.00-13.00 e 15.00-19.00

Email: tla@tlacademy.it

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